Pawstock Return Policy
At Pawstock, we stand behind every product we carry. If something isn't working for your pet, we'll make it right — no hassle, no runaround.
Our Guarantee
We offer a 100% satisfaction guarantee on all consumable items. Period.
Consumable Items
Food, Treats, Chews & Supplements
Bring it back within 30 days of purchase with your receipt — even if it's been opened. We'll verify the item and lot information and give you your choice of a full refund or an exchange on the spot.
Non-Consumable Items
Toys, Gear, Bowls & Accessories
Non-consumable items may be returned within 30 days of purchase in new, unused condition and in original packaging when possible.
Damaged, Defective, or Wrong Item
If something arrives damaged, is defective, or we sent the wrong product, contact us within 72 hours of receiving it. Include a photo so we can resolve it fast.
How to Return
Bring the item and your receipt to us at 665 S. Eastwood Drive, Woodstock, IL. For local delivery orders, give us a call at (224) 457-3893 and we'll arrange a return pickup or drop-off.
Pawstock reserves the right to limit or deny returns in cases of repeated abuse or items outside these guidelines. This policy applies to in-store purchases and local delivery orders only.